For the past four years, SmartSource Computer & Audio Visual Rentals (Hauppauge, NY), one of the nation’s leading providers of computer, audio visual (AV) and trade show technology rentals and services, has been providing end-to-end event solutions to Waters Corporation (NYSE:WAT), Milford, MA. Waters Corporation is a world leader in the design, manufacturing, sale and service of instruments and consumables for the scientific laboratory. Specifically, SmartSource has been providing a full range of Information Technology (IT) and audio-visual equipment and related support services to Waters Corp.’s local events in Massachusetts, as well as its national events in regions across the nation, including New York, Pennsylvania, Washington DC, Georgia, Florida, Louisiana, Illinois, Indiana, Oklahoma, Colorado and California.
According to SmartSource Regional Sales Manager Bob March, “Our relationship with Waters Corp. started by providing one plasma display for their trade show booth in a California event and grew to the trusted relationship we now have where we utilize our national network of 23 full service branch locations on their behalf.”
 March noted that SmartSource provides Waters Corp. with equipment ranging from laptops, computers, printers and copiers to plasma displays, audio-visual equipment and lighting, and even some unique products and services including digital signage, audio-video recording and video walls. These solutions are provided for national trade shows such as PITTCON and ASMS, as well as special events held by the company, for instance, its 50th anniversary gala, media day events and new product launches.
From its perspective, SmartSource values its relationship with Waters Corp. with March noting, “They trust us to deliver the products and services they need on time, every time. They rely on the direction and expertise we bring to the table and trust that we will deliver a quality experience with every event. We appreciate the continued confidence they have in SmartSource.”
That confidence has been earned by SmartSource in its consistent high quality service as evidenced in its team members’ extensive IT and audio-visual system knowledge, high quality products and emphasis on cost-containment.
Waters Corp.’s Manager of Global Events, Susan Daddio, expressed her company’s point of view on the relationship. “Working with SmartSource provides our events team at Waters Corporation with the resources and tools we need for all of our audio/visual needs. The team at SmartSource took the time to learn about our company and what our requirements were and has consistently provided us with the service and knowledge that we need to execute our events flawlessly. We rely on them to provide us with recommendations on how best to accomplish our goals and keep us up-to-date with the latest technology. Because of the great relationship we have built with them, we utilize SmartSource throughout the United States. This is one less thing we have to worry about when working in a new city, as we know we can depend on them,” said Daddio.
SmartSource’s experience with Waters Corp. is not the exception, but rather the rule. The company prides itself in maintaining longstanding customer relationships with its customers that span across the nation in diverse industries. Its high standards of service quality have enabled the company to maintain its leadership position while growing steadily. Summing up its corporate culture of service quality is its well-known customer pledge, “No Excuses. Guaranteed!”
About SmartSource Computer & Audio Visual Rentals
Founded in 1984 and formerly known as Rent-a-PC, Inc., SmartSource Computer & Audio Visual Rentals serves broad-based corporate IT, association, professional AV and trade show technology rental needs. The company is widely recognized for its outstanding customer service, technical expertise, geographic reach, breadth of product, and end-to-end solution. Its extensive line features brand name products from Apple, Dell, HP/Compaq, IBM, NEC, Eiki, Meyer, Stumpfl, and others. Among its products are computers, servers, copiers, professional AV equipment, LCD and plasma monitors, kiosks, digital signage and video walls. SmartSource employs over 250 including over 100 field technicians. Its 23 strategic locations are in: Anaheim, CA; Atlanta, GA; Boston, MA; Chicago, IL; College Station, TX; Dallas, TX; Englewood Cliffs, NJ; Eugene, OR; Ft. Lauderdale, FL; Las Vegas, NV; Long Island, NY; Los Angeles, CA; New Orleans, LA; New York, NY; Orlando, FL; Philadelphia, PA; Phoenix, AZ; Portland, OR; Queens, NY; San Diego, CA; San Francisco, CA; Seattle, WA; and Washington, DC. For more information, visit: www.smartsourcerentals.com
About Kirtland Capital Partners
Kirtland Capital Partners is a relationship-oriented private equity firm focused on accelerating the growth of middle-market companies by leveraging its internal operating, financial and strategic resources. For more than 30 years, Kirtland has executed a disciplined investment strategy that has created long-term value in its portfolio companies and delivered superior returns to its investors and management teams. Kirtland invests in niche manufacturing, distribution and business service companies with potential for growth organically and/or through strategic acquisition. The firm has $293 million of capital under management from institutional and individual investors. Kirtland is known for the strong partnerships it builds with its operating management teams and the experience of its professionals. For more information, visit: www.kirtlandcapital.com
About Waters Corporation
For more than 50 years, Waters Corporation (NYSE:WAT) has created business advantages for laboratory-dependent organizations by delivering practical and sustainable innovation to enable significant advancements in such areas as healthcare delivery, environmental management, food safety, and water quality worldwide. For more information, visit www.waters.com
Pioneering a connected portfolio of separations science, laboratory information management, mass spectrometry and thermal analysis, Waters’ technology breakthroughs and laboratory solutions provide an enduring platform for customer success.
With revenue of $1.50 billion in 2009 and 5,200 employees, Waters is driving scientific discovery and operational excellence for customers worldwide.
Waters is a trademark of Waters Corporation.
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